You can check the status of your order on the amante website by logging in to your account, navigate to your profile > orders > Track Order.

Or

Navigate to the tracking page (https://amantelingerie.shiprocket.co/tracking), insert your tracking/AWB number.

Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.

Again, once we dispatch your shipment, you will be notified via SMS.

Your tracking link may take up to 24 hours from the date of order to get activated.

In case of any unusual event which delays your order, you will receive an update from us. Or you may also reach out to us via Email: customerservice@ril.com Toll Free Phone number: 1800 891 0001

We take great care to ensure that every product goes through a thorough quality check before it is shipped, so you always receive the best with every order.

Order processing times may vary, so we kindly request you to wait for until the estimated delivery date shared at the time of your order.

If your order hasn’t been delivered by the estimated date, you can reach out to us via Email: customerservice@ril.com Toll Free Phone number: 1800 891 0001

Thank you for your patience and for shopping with us!

1) Once your order is placed you will be directed to the order confirmation page.

2) You can find details of your order on the website under your profile > Orders.

3) E-mail & SMS confirmation is sent to your registered e-mail id & number.

COD can't be availed in below mentioned cases:

1) If a customer has availed an offer that is specific to prepaid. You may opt for any other mode of payment such as UPI, Debit Card, Credit Card, etc.

2) If a customer’s cart value is greater that 12,000 or is trying to place an order worth 12,000+. You may opt for any other mode of payment such as UPI, Debit Card, Credit Card, etc.

Kindly check if all the products that you want to add to Cart are in stock. Please clear cache, cookies and refresh/reload the website.

If the issue persists, You can contact our customer service executive along with product details and error details.

Email us at customerservice@ril.com from your registered email ID, including your Order ID and any relevant details. Or call us on 1800 891 0001 and share the details.

Our team will process your request promptly.

We apologies for the inconvenience, and request you to wait for about 5-7 days from the date of placing the order. If your order has not been delivered, please reach us via Email at customerservice@ril.com from your registered email ID, including your Order ID, phone number and any relevant details. Or call us on 1800 891 0001 and share the details.

Our team will process your request promptly.

You will usually receive a confirmation message within a few hours of placing your order.

If not, please reach us via Email at customerservice@ril.com or call us on 1800 891 0001 and share the details.

Our team will process your request promptly.

We are unable to change the delivery address once an order has been placed.

To update your address, please cancel the existing order and place a new one.

If you’d like to cancel your order, navigate amante website > Login into your account, navigate to your profile > orders > under the specific order that you want to cancel click on the “Cancel button”. Please note the cancel button will be enabled till the order has not been fulfilled (picked up by the courier partner).

In case you are unable to cancel the corder, email us at customerservice@ril.com from your registered email ID, including your Order ID and any relevant details. Or call us on 1800 891 0001 and share the details.

Our team will process your request promptly.

Your order may have been received by someone else on your behalf.

If your address is a residential address, please check with your neighbour/security guard.

If your address is non-residential, then please check with the reception team.

If you think that isn’t the case, please reach out to us Email us at customerservice@ril.com from your registered email ID, including your Order ID and any relevant details. Or call us on 1800 891 0001 and share the details.

Our team will process your request promptly.

To change the phone number for the order either reach out to us Email us at customerservice@ril.com from your registered email ID, including your Order ID and any relevant details. Or call us on 1800 891 0001 and share the details.

Yes, you can cancel your order within 1-2 hour after your order is confirmed. After 1-2 hour, cancellation will not be possible.

If you’d like to cancel your order, navigate amanté website > Login into your account, navigate to your profile > orders > under the specific order that you want to cancel click on the “Cancel button”. Please note the cancel button will be enabled till the order has not been fulfilled (picked up by the courier partner).

Or reach us via Email at customerservice@ril.com from your registered email ID, including your Order ID, phone number, and any relevant details. Or call us on 1800 891 0001 and share the details.

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

We start making progress within a few hours of your order. Incase for unforeseen circumstances, you want to cancel your in-processing order, write to us Email at customerservice@ril.com from your registered email ID, including your Order ID, phone number, and any relevant details. Or call us on 1800 891 0001 and share the details.

You can cancel the orders that are in Order confirmation stage.

Refund for prepaid orders (UPI, Debit card/Credit Card, wallet, Net banking) will be processed within 3 - 5 working days.

You can Exchange/return an order by clicking Return/Exchange button on the Orders page of your account.

Login into your account, navigate to your profile > Orders > click on the 'Return & Exchange' button of the relevant order.

Or

Navigate to https://www.amantelingerie.in/apps/return_prime

Insert your order number and email/phone number and you can select the Return or exchange option and proceed further.

**You can exchange/return items purchased on amanté website for any reason within 14 days of delivery of the item. Please refer to the Shipping & Returns section below the Product Description to know if the product is returnable or not.

FYI: Due to the intimate nature of the products & hygiene concerns - panties, swimwear, lingerie accessories, masks, all types of shapewear and shorties cannot be exchanged/returned. Please do contact us in case if you have size related queries before placing the order. You can reach us via Email at customerservice@ril.com from your or call us on 1800 891 0001.

Currently, Exchange can be processed only for size-related concerns.

You may request an exchange for an order only once.

You may return the exchanged product if required.

Your item would be first picked up and quality check will be done by the courier partner. After item pickup, the new exchange item will be dispatched from the warehouse and delivered within 3-5 days.

All items to be exchanged must be in original condition, with tags and packaging intact.

You can return an order by clicking Return/Exchange on the Orders page.

Login into your account, navigate to your profile > Orders > click on the 'Return & Exchange' button of the relevant order.

Or

Navigate to https://www.amantelingerie.in/apps/return_prime

Insert your order number and email/phone number and you can select the Return or exchange option and proceed further.

** You can return items purchased on amanté website for any reason within 14 days of delivery of the item. Please refer to the Shipping & Returns section below the Product Description to know if the product is returnable or not.

FYI: Due to the intimate nature of the products & hygiene concerns - panties, swimwear, lingerie accessories, masks, all types of shapewear and shorties cannot be returned. Please do contact us in case if you have size related queries before placing the order. You can reach us via Email at customerservice@ril.com from your or call us on 1800 891 0001.

Please ensure while returning, the product and the packaging are in the same condition as it was delivered.

We will arrange a pick-up within 2-3 days of your request.

Please refer to the Shipping & Returns section below the Product Description to know if the product is returnable or not.

**Due to the intimate nature of the products & hygiene concerns - panties, swimwear, lingerie accessories, masks, all types of shapewear and shorties cannot be returned. Please do contact us in case if you have size related queries before placing the order. You can reach us via Email at customerservice@ril.com from your or call us on 1800 891 0001.

Exchange/Return:-

You can initiate an exchange/return request (if the product is eligible for exchange/return) within 14 days of delivery/as per the product description details.

Please refer to the Shipping & Returns section below the Product Description to know if the product is exchange/return or not.

**Due to the intimate nature of the products & hygiene concerns - panties, swimwear, lingerie accessories, masks, all types of shapewear and shorties cannot be returned. Please do contact us in case if you have size related queries before placing the order. You can reach us via Email at customerservice@ril.com from your or call us on 1800 891 0001.

 Refund:-

Post the return, your refund will be initiated within 24 hours after the product has been delivered at the warehouse and passed through quality inspection.

For Prepaid orders refund will be processed back to the same account from which the payment was made within 3 - 5 working days.

For cash on delivery orders, the refund will be processed through the bank account given by you within 5 - 10 working days.

If the picked-up product does not pass the quality check, we will ship it back to you.

If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the exchange/return button will be visible on the order page.

Or navigate to https://www.amantelingerie.in/apps/return_prime

Insert your Order number and email id/phone number

 * We accept returns within 14 days of order delivery, Please refer to the Shipping & Returns section below the Product Description to know if the product is exchange/return or not.

**Due to the intimate nature of the products & hygiene concerns - panties, swimwear, lingerie accessories, masks, all types of shapewear and shorties cannot be returned. Please do contact us in case if you have size related queries before placing the order. You can reach us via Email at customerservice@ril.com from your or call us on 1800 891 0001.

Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition, unused and the packaging is intact the way it was delivered.

Once your return request is initiated, it normally takes 2 to 3 days for the product to be picked up. Please ensure the packaging is intact and as it was delivered.

If the pickup does not happen within this timeframe, please contact our customer service at customerservice@ril.com from your or call us on 1800 891 0001.

Once the order has been picked up, the refund will be processed to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.

 Refund will reflect within 7 to 10 working days excluding Saturdays/Sundays and Bank Holidays. 

If it has been longer, please reach out to us below, and we will investigate.

Email: customerservice@ril.com from your or call us on 1800 891 0001.

If the amount has been deducted from your account or card, don't worry; it will be refunded to the same account within 4-7 business days (excluding weekends and bank holidays).

Meanwhile, please wait a while and try again, preferably using a different payment method. These are the payment methods we accept:

1) UPI

2) Debit Card

3) Credit Card

4) Net Banking

5) Wallet

6) Lazy Pay

7) Pay by Reward

amanté reserves the right to determine the COD limit for every customer and/or order. The COD limit for an order is Rs 12,000.

COD charges are levied on orders placed on COD mode for all customers of amanté. COD charge of Rs 50 per order is levied on the order. The charges will reflect in the final order page or the order invoice. amanté reserves the right to determine the COD charges.

COD charges are non-refundable however the same can be refunded only in the case of amanté attributed concerns. The COD charges will be refunded in the payment option chosen at the time of requesting a refund, if applicable.